B2B Quality Management - Assessment and Consultancy

IBUS 358
Closed
Capilano University
Vancouver, British Columbia, Canada
Instructor, School of Business
(1)
3
Timeline
  • January 10, 2022
    Experience start
  • January 25, 2022
    Project Scope Communication
  • March 8, 2022
    Midway Check-In
  • April 12, 2022
    Experience end
Experience
1/1 project matches
Dates set by experience
Preferred companies
Anywhere
Any
Any industries

Experience scope

Categories
Data analysis Market research Operations Project management Product or service launch
Skills
problem analysis online advertising competitive analysis sales strategy social and digital marketing strategy
Student goals and capabilities

A group of 3rd year University student-researchers will analyze the quality of your product(s) and/or service(s) provided by your company. The focus is on creating a quality management plan and to assess all operational practices being used and provide recommendations based on their findings. Essentially, the students will be conducting various quality management assessments using relevant tools, which will cover areas such as: quality policies, quality control and assurance, and quality improvement recommendations for your business.

Students

Students
Undergraduate
Any level
25 students
Project
45 hours per student
Students self-assign
Teams of 4
Expected outcomes and deliverables

Phase 1 – Project Plan: Students will send an introductory message on Riipen to the client. They will introduce their team members, devise the project scope, and prepare a detailed plan for completion of the project.

Phase 2 – Project Execution: Students will work on deliverables outlined in the project plan. Teams will periodically communicate with the organization representative, as needed to complete project tasks. There will be a mid-way check-in to ensure everything is on track.

Phase 3 - Outcome - Report and Presentation: Students will submit a professional quality management plan of 20-25 pages. Students will also virtually present a 10-minute summary of their plan, which organization representative(s) are invited to attend, and will include a 5-minute Q&A period.

Project timeline
  • January 10, 2022
    Experience start
  • January 25, 2022
    Project Scope Communication
  • March 8, 2022
    Midway Check-In
  • April 12, 2022
    Experience end

Project Examples

Requirements

Starting this January 10, 2022, student-consultants in groups of 4 will spend 160+ hours per team working to improve your organization's operational systems.

Student-consultants will conduct an empirical analysis of your current operational processes and systems, evaluating them for efficiency and improvement opportunities. Based on their findings, they will provide actionable recommendations for improving or scaling your organization's existing plan.

Project scopes may include, but are not limited to:

  • An audit of the existing policies and procedures
  • Developing a quality management plan
  • Developing budgets and forecasts
  • Analyzing customer services offerings and providing in-depth recommendations for improvement/growth
  • Researching and identifying effective quality management tools for your needs
  • Following International for Standardization (ISO) global policies
  • Suggested tactics for achieving the recommended quality improvement procedures
  • Full assessment of the desired department or business as a whole using Quality Management assessment tools, such as flow charts, Six Sigma, cause and effect fishbone diagrams, check sheets, lean process analysis, etc.

Additional company criteria

Companies must answer the following questions to submit a match request to this experience:

Be available for a quick phone call with the instructor to initiate your relationship and confirm your scope is an appropriate fit for the course.

Provide a dedicated contact who is available to answer periodic emails or phone calls over the duration of the project to address students' questions.