Onboarding

Closed
U+ Education
Markham, Ontario, Canada
Kevin Lin
Director
(14)
3
Project
Academic experience
120 hours per student
Student
Anywhere
Intermediate level

Project scope

Categories
Market research Operations Competitive analysis Employee retention
Skills
employee retention research software as a service (saas)
Details

U+Education would like to improve its onboarding processes by streamlining it. We want the onboarding process to reflect U+ as a company, promoting company culture and increasing employee retention. The onboarding experience should be intuitive, helpful, functional and virtual. 


Timeline: Report should be completed by Jan 2023 (before a new season of onboarding)

Deliverables
  • Analyzing the current onboarding processes within U+ (i.e Google Site)
  • Research online onboarding platforms that U+ could take advantage of
  • Investigating and understanding best practices for SaaS onboarding
  • User feedback by testing and current staff to determine where improvements need to be made
  • Industry research: examine how competitors are operating their onboarding processes and identify which onboarding practices are best at reaching employees and making a lasting impact
  • Create introduction and icebreaker section of the onboarding process to introduce new hires to the company culture and values


Deliverables:

  • Develop familiarity with different onboarding platforms and identify the one with the most - potential for success at U+
  • Create a report with an onboarding change proposal customized for U+ and its values/mission (include statistics, graphs and diagrams)
  • Present ideas and onboarding concepts effectively with evidence through a PPT presentation


Mentorship
  • Students will connect directly with the employer for regular mentorship and supervision throughout the project.
  • U+ will provide students with access to previous onboarding tools (i.e Google Site), feedback from employees on these systems and will answer any questions
  • Students will attend regular team meetings or meet with employees to learn updates and contribute to brainstorming sessions.



About the company

Company
Markham, Ontario, Canada
51 - 200 employees
Education, Business & management

U+ Education is a global, innovation-driven educational business that is committed to the long-term success of our students. U+ connects highly qualified teachers from Canada, with students throughout the world for interactive English, French, Spanish, Mandarin, Cantonese, Korean, and Japanese immersion learning. In addition to language programs, U+ Education has introduced a STEAM program, which includes coding, Canva classes and other amazing courses! With this in mind, we welcome the opportunity to work with talents from across disciplines to grow and develop within U+’s community.