Customer Journey Mapping

The main problem we are trying to solve is to improve our understanding of user experiences. We would like to understand our strengths and areas of improvement from a customer perspective. This will involve several different steps for the students, including: Conducting background research on customer journey mapping, our products and customers. Analyzing customer responses from surveys and interviews. Defining the phases and touchpoints of the purchasing process. Incorporating user actions, emotions, goals, and pain points in the customer journey map. Proposing solutions to minimize pain points while meeting business goals. Bonus steps in the process would also include: Developing multiple customer journey maps to account for different experiences and paths.

Developing an Up-Sell Product

We want you to help us develop a new product that will appeal to our target customer, which we can offer as an up-sell to our existing product(s). To accomplish this, we believe you should focus on: Conducting research to understand purchase decisions and needs for potential customers. Defining customer segments that we could target. Brainstorming potential product ideas. (1 for each focus topic) Developing marketing messaging and sales strategy for the new product. We hope this new product will increase revenue and grow our customer lifetime value.

Market Research

To provide an in-depth market analysis for Ofori providing educational services by a registered nurse on the harms and risks associated with skin bleaching, hair relaxers, and hair extensions. The focus is on numerical data to evaluate industry size, market potential, competitive landscape, strategic positioning, and validation of market opportunity. 1. Industry Size and Market Potential Market Size Estimation: Global Market: The total market value of the beauty and personal care industry with a specific focus on skin bleaching, hair relaxers, and hair extensions. These segments ' historical and projected growth rates over the next 5-10 years. Regional Markets: Market size and growth rates by key regions (e.g., North America, Europe, Asia-Pacific, Africa). Demographic analysis to identify regions with high usage rates and potential educational needs. Market Segmentation: Consumer segmentation based on demographics such as age, gender, income, and ethnicity. Analysis of consumer behaviours, attitudes towards product safety, and awareness levels regarding the harms of these products. Trends and Drivers: Key trends influencing the market, such as increasing consumer awareness of product safety and health risks. Primary drivers including cultural practices, societal pressures, and fashion trends. 2. Competitive Landscape Major Players Analysis: Identify and profile key competitors offering similar educational services or promoting safe alternatives. Analyze their market share, communication strategies, and educational outreach programs. Communication Objectives and Strategies: Overview of competitors' marketing and communication strategies, including their focus on health and safety. Analysis of their digital presence, social media engagement, and messaging strategies. Pricing Strategies: Comparative analysis of pricing models across competitors providing educational services. Insights into the pricing of alternative products and consumer willingness to pay for educational content. 3. Strategic Positioning of Our Brand Narrow Target Market: Define a specific target market, such as health-conscious consumers, parents, and individuals concerned about the long-term effects of these products. Focus on addressing specific concerns such as potential health risks, safer alternatives, and long-term wellness. Brand Differentiation: Highlight the unique aspects of the nurse-led educational approach, emphasizing medical expertise and evidence-based information. Develop key messages that emphasize the importance of health, safety, and informed decision-making. Value Proposition: Craft a compelling value proposition that positions the business as a trusted source of education and advocacy for safe beauty practices. Emphasize the benefits of making informed choices and the potential health improvements from avoiding harmful products. 4. Validation of Market Opportunity Surveys and Interviews: Conduct surveys and interviews with potential customers to gauge interest, awareness levels, and demand for educational services. Analyze feedback to understand consumer needs, concerns, and willingness to engage with educational content. Focus Groups: Organize focus groups to test educational materials and gather qualitative insights on their effectiveness and reception. Assess the perceived value and impact of the educational services. Pilot Programs: Implement pilot educational programs to measure engagement, effectiveness, and participant outcomes. Collect data on participant satisfaction and changes in awareness or behaviour.

Health Promotion Campaign Plan

Our organization wants to further our efforts to increase awareness about a particular health topic. We would like to work with students to develop a campaign that successfully raises awareness and changes behaviour around this health topic in a certain population. In collaboration with key contacts at our organization, students will design and carry out a campaign strategy around this health topic. Identify groups which this campaign will target. (BIPOC) Identify ideal outcomes and KPIs. Include the latest and most accurate data and information on colorism within the black community, skin bleaching or the effects of chemical relaxers. Design leaflets, posters, videos, and/or brochures.