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User Help Guide Enhancement and AI Chatbot Integration

Open Opened on October 9, 2025
Main contact
Icicle Technologies Inc.
Icicle Technologies Inc.
Richmond, British Columbia, Canada
Romina Puno
Marketing Manager
(3)
4
Portals
(1)
View all
Project
60 hours per student
Student
Anywhere
Intermediate level

Project scope

Categories
Artificial intelligence Information technology Training & development
Skills
customer service customer inquiries self service technologies customer support chatbot scalability technical writing artificial intelligence
Details

Icicle Technologies Inc. is seeking to enhance its customer support system by updating its user help guide documentation and creating an AI-powered chatbot. The current help guide needs optimization for accuracy, clarity, and accessibility to ensure users can easily find the information they need. We have a combination of training documents, help videos as well as training recording transcripts that can be leveraged with AI to update the help guide. Additionally, the project aims to train an AI chatbot to provide instant, contextually accurate responses to customer inquiries, leveraging the updated help guide and other resources. This initiative is designed to reduce the volume of support tickets, improve customer satisfaction, and offer a scalable self-service support solution. By applying classroom knowledge in technical writing and AI training, learners will contribute to a project that bridges documentation and technology for enhanced customer experience.

Deliverables

- Updated and optimized user help guide documentation, ensuring clarity and accessibility.


- A trained AI chatbot capable of providing accurate, context-based answers.


- A report detailing the process of updating the help guide and training the chatbot.


- A presentation summarizing the project's impact on customer support efficiency and satisfaction.

Mentorship
Domain expertise and knowledge

Providing specialized knowledge in the project subject area, with industry context.

Skills, knowledge and expertise

Sharing knowledge in specific technical skills, techniques, methodologies required for the project.

Hands-on support

Direct involvement in project tasks, offering guidance, and demonstrating techniques.

Tools and/or resources

Providing access to necessary tools, software, and resources required for project completion.

Regular meetings

Scheduled check-ins to discuss progress, address challenges, and provide feedback.

Supported causes

The global challenges this project addresses, aligning with the United Nations Sustainable Development Goals (SDGs). Learn more about all 17 SDGs here.

Industry, innovation and infrastructure

About the company

Company
https://www.icicletechnologies.com
Richmond, British Columbia, Canada
2 - 10 employees
Food & beverage, Technology

Icicle moves food companies to an intelligent cloud system that simplifies operations. Our technology connects quality assurance, traceability, food safety, production management and so much more into a single unified digital platform.