User Help Guide Enhancement and AI Chatbot Integration

Icicle Technologies Inc. is seeking to enhance its customer support system by updating its user help guide documentation and integrating an AI-powered chatbot. The current help guide needs optimization for accuracy, clarity, and accessibility to ensure users can easily find the information they need. Additionally, the project aims to train an AI chatbot to provide instant, contextually accurate responses to customer inquiries, leveraging the updated help guide and other resources. This initiative is designed to reduce the volume of support tickets, improve customer satisfaction, and offer a scalable self-service support solution. By applying classroom knowledge in technical writing and AI training, learners will contribute to a project that bridges documentation and technology for enhanced customer experience.

Canadian Food & Beverage Facility Identification Automation

The goal of this project is to develop a fully automated script, tool, or GPT assistant that identifies new or recently updated food and beverage manufacturing facilities in Canada and the United States. The tool will support lead generation and strategic planning at Icicle Technologies by automating the discovery and qualification of prospective clients.

Podcast Growth and Engagement Project for Food & Beverage Industry

Icicle Technologies Inc. is looking to expand the reach and impact of its podcast, which targets Food & Beverage Manufacturers and FoodTech companies across the North America. The project aims to enhance the podcast's audience engagement by identifying and securing high-profile guests, crafting compelling interview questions, and developing promotional content for each episode. The project will also involve researching potential guests who can provide valuable insights and perspectives relevant to the industry. Additionally, students will assist in outreach and scheduling, ensuring a smooth and professional communication process. For those interested in multimedia production, there is an opportunity to assist with podcast editing and creating engaging social media highlights. This project provides a practical application of classroom knowledge in marketing, communication, and digital media, allowing students to gain hands-on experience in podcast production and promotion.

Content Marketing for Food Industry Software Demand Generation

Icicle is the future of food production. Our advanced systems, designed specifically for the food industry, ensures safer and high quality production that improves profitability and elevates small to mid-sized food businesses to global standards. Icicle offers truly transformative solutions to food manufacturers improve the way they make food, protect public health and grow business to new heights. To improve inbound lead generation, we are looking to have students support us in creating helpful resources on our website to attract growing food businesses to the Icicle Community. We are developing blog content to educate and inspire food business leaders, communicating the many solutions that Icicle's comprehensive food industry ERP solution has to offer them. If you have a passion for marketing and communications, love technology, love learning about how things work, and are ready to tackle this challenge with us, then we'd love to hear from you.