- Location
- Vaughan, Ontario, Canada
- Bio
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I am a second-year student at the Schulich School of Business at York University, where I am pursuing my studies in business and finance.
I have the skills and experiences necessary to fulfill the position as a summer intern. My prior internship experience was at Aecon Group Inc. as a Service Desk Analyst. I obtained practical knowledge and understanding of how a business operates and what activities are necessary for its success. I graduated from high school and was on the Honour Roll each year for overall academic achievement and received a Business Honours distinction. I have fifty hours of community service with volunteer hours at my public school for sports and after-school programs with the music department. Through Honda Canada's student volunteer program, I have participated in charity events for the CHUM Christmas Wish and Make-A-Wish Foundation, where I demonstrated my excellent organization and interpersonal skills.
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Vancouver, British Columbia, Canada
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- Categories
- Financial services
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Work experience
Service Desk Analyst
Aecon Group Inc.
Toronto, Ontario, Canada
May 2022 - August 2022
路 Tier 1 IT Support responsible for handling customer calls and incident tickets from the ITSM tool
路 Approximated 18 calls and 15 work orders daily with SLA attached
路 Assisted with 170 desk setups for Go Rail expansion project with ONxpress
路 Responsible for logging IT related issues regarding hardware, software, networking, and other technology received via phone through BMC Remedy Ticketing Software.
路 Active Directory and SAP account administration.
路 Software installs/updates, account unlocks, password resets.
路 Using Exchange Management Console and PowerShell to create new mailboxes.
路 Technologies encountered: Active Directory, BMC Remedy ITSM, Citrix Workspace, Microsoft Exchange/O365, Microsoft Office Suite, iOS, Microsoft Windows OS, SAP, BeyondTrust Remote Support, Concur, Bentley and AutoDesk Suites, Anywhere 365, Zscaler, F5 BIG-IP Edge Client.
Co-op: Assistant Bookkeeper
EMAS Management Accountants
Vaughan, Ontario, Canada
February 2020 - June 2020
路 Recorded customer transaction data into an Excel spreadsheet used by the senior accounting
路 Categorized customer receipts for tax purposes
路 Updated and optimizing Windows software for easier use
路 Managed and organizing physical files
路 Directed customers entering the office路 Recorded customer transaction data into an Excel spreadsheet used by the senior accounting 路 Categorized customer receipts for tax purposes 路 Updated and optimizing Windows software for easier use 路 Managed and organizing physical files 路 Directed customers entering the office
Skills: Microsoft Office 路 Analytical Skills 路 Collaborative Leadership 路 Customer Service 路 Windows 路 Microsoft Excel 路 Organization Skills 路 Filing