● Investigated the root causes of equipment abnormalities in data and addressed and eliminated issues by collaborating with various teams across the organization, resulting in clean and reliable data source
● Established strong multitasking skills by implementing a variety of cleaning and editing processes within SAP
● Cleaned, analyzed and visualized data by utilizing MS Excel and Power BI, resulting in a high level of future comprehension
● Collaborated with a team of 10 people through Microsoft Outlook, tracked projects via Azure DevOps (TFS) and retrieved information through SharePoint and Microsoft Teams to successfully carry out tasks
● Tested proposed solutions to verify the usability of methods and programs, leading to a successful release of an IT project
● Documented all possible errors, defects, the root causes, and the processes to review for future references

● Analyzed THESL's 24/7 Reactive Response and Capital and Maintenance Work programs
● Identified gaps and trends using Excel to determine root causes and develop recommended solutions
● Completed independent analysis of Capital / Operational Expenditures and created trend models to highlight results
● Liaised with internal and external stakeholders to assist in successful coordination and execution of the program
● Coordinated with Supply Chain and Contractors to deliver reactive, planned and emergency materials
● Participated in various corporate initiatives to support overall business strategy and increase team coordination

● Communicated using interpersonal skills by greeting customers and assisting them in selecting phone plans resulting in 5 customers served per hour, increase in customer satisfaction and customer relationships
● Developed and implemented marketing strategies for phones , plans, internet and tv to meet company targets
● Collaborated closely with 8 team-mates and manager to provide personalized services and expertise for customers
● Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements

● Designed graphics for posters and websites to market iBoost as a technology incubator
● Organized and ran a youth-focused hackathon called "Brains & Brawns" in Toronto to increase student involvement and awareness for athlete concussions and the Concussion Legacy Foundation
● Strategically marketed events and competitions , resulting in over 200 participants at the hackathon
● Communicated with over 20 professors, 500 students and 100 general youths through emails , social media, print media and class talks to promote the benefits of the hackathon and importance of the Concussion Legacy Foundation